Review: Tata Indicom Broadband

After lots of research (airtel, mtnl, tata, photon, etc.), I finally selected Tata Indicom Broadband service in Mumbai (no specific reason for selection although Tata has lots of negative reviews).

Its just been a few hours that I am using it and here is the review (which will be updated from time to time).

After I send an inquiry to Tata Indicom for a broadband connection and after fixing up an appointment with their representative, this is how the process was:

Day1:

I filled up the requisite forms for the new connection and the representative was quite helpful. I chose the Power On and On 6-384 i.e. I will get speed of 384kbps with unlimited downloads for six months.

Cost: Rs.8340 all inclusive (no installation charges, etc.)

With the Fair Usage Policy (FUP) doing rounds of every forum and being a major cause of concern for the heavy downloaders, to be on safer side, I added to the application form and the terms and conditions form that I have selected the plan only on the representation that FUP does not apply to this plan and that there will be no restrictions / limit on the downloads.

Day 2:

I get a call from Tata for fixing a time for the cabling work (no modem or router required). The installation time is fixed for the next day at 10.30 a.m.

Day 3:

The representative arrives on time, finishes off his work in 30 minutes and my connection is already working!.

After installation, I checked the speed at speedtest.net and got result of 0.43 mbps for downloads and 0.38 mbps for uploads. Downloading from torrents was also speedy.

Day 5:

The connection goes kaput. I cant login to broadband dialer, ping the gateway, nothing can be done though the LAN cable is showing some activity.

Reaching the customer care was easy – 020- 60607070. Complaint was lodged, complaint no. was given and solution within 24 hours was assured.

Day 6:

No call from customer care or engineers of tata. I again call up customer care and they assure solution asap and that engineers are looking into the complaint.

No solution – broadband still not working.

The representative and the engineer who came for installation have suddenly disappeared from the face of the earth. Their mobiles are “switched off

Day 7:

Finally the engineer gets the problem solved and net is working again. Seems to have been some problem at Tata’s end.

The connection is at its best again and no issues since Day 7…..

Somehow broadbandforum.in is inaccessible with my connection.. Negative reviews of Tata may be the cause….

Its been a month now that I have been using Tata Indicom Broadband. I have downloaded over 75GB and am satisfied with the service and speed.

The only grievance that remains is the disconnection. The service gets disconnected at any point of time and you have to login again to resume. This is painful considering that you queue things for download before leaving for office and after coming back you realize that your connection dropped soon after you left.

Rating: 8.5/10

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6 comments on “Review: Tata Indicom Broadband

  1. My 2 cents about Tata Indicom Broadband

    Review: Tata Indicom Broadband – Infinity 512 Postpaid

    Firstly This plan is supposed to be a post-paid plan but thats a LIE. Its actually a prepaid plan. So in a sense all plans at Tata Indicom Boradband are prepaid plans!! DO NOT buy any postpaid plans from them!! All post-paid plans are in essense Prepaid.

    I paid 6620 in advance for 4 months of rental. At the end of 3 month I was sent a bill of 1800 rupees. On calling the help-desk I was told that the 1 month is taken as advance rental and will be “adjusted” at the time of disconnection. On being asked if I disconnect the connection today, will the remaining amount be returned to me. The answer was NO. The amount will only be “adjusted”. On asking him to clarify on what adjusted means, he asked me to write a e-mail to the customer support for clarifications. Needless to say, God only know when e-mails will be replied to.

    Since the last date for payment at any time is 15 days after the bill is generated, you will never be able to make use of internet equal to the amount of money that you have paid. Thats pretty cool for Tata’s point of view. They are actually running the business on stolen money. Stolen because you never agreed to pre-pay.

    The speed is supposed to be 512 kbps, but at any given point of time the download speed hovers about 50 kbps only.

    The connectivity is really unreliable. It goes down many times a day and the common refrain from the customer support is that the “server is down”. This is a NO GO for those running SOHOs.

    The customer help desk is actually very unhelpful. Firstly it takes many calls to even get through to the billing department. Actually I realized that their work timings might be different from normal human beings. They are unreachable before 11 AM, and after 4:30 PM.

    Go for it only at your own peril.

  2. @anupam

    Oh! You seem to be facing a real big problem.

    As I have mentioned in my review that customer care takes just a few seconds to connect to a customer representative. Which city are you located in?

    I have chosen prepaid plan and haven’t faced any such problem as yet. I would recommend prepaid plans only since the scope to overcharge the customer is reduced to some extent.

    Regarding speed, I have not faced any issue. Check your speed at speedtest.net.

    Email the tata broadband department your issues..

  3. Its been a month now that I have been using Tata Indicom Broadband. I have downloaded over 75GB and am satisfied with the service and speed.

  4. Its been a month now that I have been using Tata Indicom Broadband. I have downloaded over 75GB and am satisfied with the service and speed.

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